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This page explains what data we collect when you request a gas system assessment, how we use it, and the rights you hold over that information. We keep the scope narrow: only the details needed to respond to an inquiry or deliver a troubleshooting engagement.
When you use the contact form or request a site visit, we receive your name, company, email address, and phone number. We also store the message you write, including any technical details about your piping layout or gas handling equipment. This data is used solely to reply to your request and prepare a relevant response.
Our hosting provider automatically logs standard technical data: IP address, browser type, operating system, and the pages you visit on lesnoblesremedes.com. We use this information to keep the site stable, diagnose connection errors, and understand which sections are most relevant to industrial maintenance teams.
We track anonymized events such as page views, time on page, and referral sources. These figures help us improve the clarity of our technical articles and service descriptions. No individual is identified from this data, and we do not combine it with personal identifiers.
Inquiry messages are kept for 24 months after the last exchange, then deleted. Technical logs are retained for 12 months. If you ask us to remove your records earlier, we will do so unless we are required to keep them for legal or safety reasons.
We rely on a hosting provider, an email service, and a form processor to operate this site. These parties receive only the minimum data needed to perform their role. We do not sell, rent, or trade your information to any external organization.
You may request a copy of the personal data we hold about you, ask for corrections, or demand deletion. You can also withdraw consent for future processing at any time. To exercise these rights, email us at info@lesnoblesremedes.com or call +60 19 557 5408.